Refund Policy

Digital Products

All study materials sold on OnlinePDFPro are digital products (PDF files) delivered instantly upon purchase. Due to the nature of digital goods, all sales are generally final.

When We Issue Refunds

We will issue a full refund in the following circumstances:

• You were charged but did not receive the product
• The product is significantly different from its description
• The PDF file is corrupted or cannot be opened
• You were charged multiple times for the same product

Refund Request Process

To request a refund, email support@onlinepdfpro.com within 7 days of purchase with:

• Your order ID or payment reference
• The email address used for purchase
• A brief description of the issue

We aim to process refund requests within 3–5 business days.

If you are signed in, your purchase information is available in My Library.

Non-Refundable Cases

Refunds will not be issued if:

• You simply changed your mind after purchase
• You have already downloaded and used the product
• The request is made more than 7 days after purchase

Refunds, disputes, and access

When Razorpay reports a refund, refund request, or payment dispute, the related purchase is marked refunded and its Library download access is suspended. This also applies while a partial refund or chargeback is being reviewed. Contact support with the payment reference if an entitlement was suspended in error; access can be restored only after the payment status is confirmed.

Free PDF Tools

Our free PDF tools (merge, compress, split, etc.) are provided at no cost. No payment is involved and therefore no refund applies.